This Privacy Policy explains how Tusk Logistics ("we", "us", or "our") collects, uses, and shares information in connection with our website, API, customer portals, applications, and other tools or services that link to this Privacy Policy (collectively, the “Services”).

Personal information means information that identifies or can be used to identify an individual, such as name, address, email, phone number, or payment information.

This policy does not apply to publicly available information, data collected by or handled by third parties, or data collected by or handled by our customers or their end users independently of our services.

By using our Services, you agree to the practices described in this policy.

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Information We Handle

We may receive or process personal information on behalf of our customers, including but not limited to:

• Tracking information (e.g., tracking number, shipment status)
• Delivery details (e.g., recipient name, address, email, phone number)
• Shipping metadata (e.g., carrier, service level, reference fields)
• Contact information for customer or recipient support inquiries

This information is typically provided via API or platform integrations by merchants or logistics partners. In some cases, we may also receive information directly from package recipients when they contact our support team (e.g., via email or form submission).

We do not solicit personal information directly from recipients for sales or marketing purposes. Information is used only to facilitate or support delivery-related services.

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How We Use Information

We use personal information to:

• Provide and maintain our Services
• Facilitate tracking, delivery updates, and label generation
• Enable shipping visibility and reporting for customers
• Respond to inquiries from merchants, partners, or — when applicable — package recipients
• Investigate delivery issues or service errors
• Monitor and improve system performance

We may contact package recipients when they initiate contact, or when a customer directs us to do so. We do not use recipient data for marketing or unrelated communication.

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Data Sharing and Disclosure

We do not sell or rent personal information. We may share data with:

• Our service providers (e.g., hosting, analytics) for operational purposes
• Carriers for label generation, manifesting, or delivery coordination, as directed by our customers
• Legal or regulatory authorities if required by law, subpoena, or to prevent fraud or harm

All third parties are contractually obligated to handle data responsibly and in accordance with applicable law.

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Cookies & Analytics

Our website may use limited cookies and third-party tools to improve performance and understand usage. This may include non-identifying browser or usage data.

You can control cookie settings through your browser preferences.

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Security

We implement reasonable security measures to protect data, including:

• Secure data transmission and storage
• Access controls and logging
• Encryption for sensitive data

While we take reasonable steps to protect your personal information, transmitting data to or from our Services is done at your own risk. We recommend accessing the Services only from a secure network.

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Data Retention

We retain personal data only as long as necessary to provide our Services or as required by law. Data processed on behalf of customers is retained according to their instructions or platform settings.

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Your Rights

If you are a customer or user of our platform, you may:

• Request access or corrections to your information
• Request deletion of your account-related data

We are a processor on behalf of our customers, so requests related to end-user data should be directed to the relevant merchant, platform, or logistics partner.

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Children's Privacy

Our Services are not directed to minors. We do not knowingly collect data from or market to children or minors.

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Changes to this Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or to comply with legal requirements. Any changes will be indicated by an updated “Effective Date,” and the revised policy will take effect once published. If significant updates are made, we may notify you via our website or other appropriate channels. We recommend reviewing this policy periodically to stay informed about how we handle your information.

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Contact Us

For any privacy-related questions, contact us at: support@tusklogistics.com

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Effective Date: August 1 2025